Customer Relationship Management (CRM)
provides the enterprise-wide views of your customers across all
communication channels and touchpoints enabling you to build
enduring & profitable relationships.
application for loyal membership card, debit card
- Web form,
e-mail, chat, phone, VoIP, self-help, or face-to-face meetings
marketing campaign, sales
workflow, admin, integration
- wireless &
pervasive client support, e.g. PDA, WAP, etc.